Terms and Conditions

These terms and conditions govern the sale of products by Mothereze Ltd (Seller) through its website, or any other sales channels. By purchasing products from the Seller, you agree to be bound by these terms and conditions.

Order Acceptance

All orders placed are subject to acceptance by the Seller. The Seller reserves the right to refuse any order for any reason.Upon receiving your order, the Seller will send you an order confirmation email.

Payment

Payment for orders must be made in full before the order is processed and shipped. The Seller accepts various payment methods, including but not limited to credit/debit cards and other electronic payment methods.

Shipping (UK only)

The Seller will make every effort to ship orders promptly. However, shipping times may vary depending on factors beyond the Seller's control. Shipping costs will be calculated and displayed at the time of checkout. Any customs duties or taxes incurred during shipping are the responsibility of the buyer.

Returns and Exchanges

The Seller accepts returns or exchanges within 14 days of the received date, subject to certain conditions. Products must be returned in their original condition, unused, and all packaging intact. The buyer is responsible for all return shipping costs unless the return is due to a fault or error on the part of the Seller.

Product Warranty

The Seller warrants that its products will be free from defects in materials and workmanship for a period of 6 months from the date of purchase. This warranty does not cover damage caused by misuse, accident, or normal wear and tear.

Limitation of Liability

In  no event shall the Seller be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use or inability to use the products sold. The total liability of the Seller, whether in contract, warranty, tort (including negligence), or otherwise, shall not exceed the purchase price of the product.

Intellectual Property

All intellectual property rights related to the products, including but not limited to trademarks, copyrights, and patents, belong to the Seller. Any unauthorized use or reproduction of the Seller's intellectual property is strictly prohibited.

Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of United Kingdom.

Changes to Terms and Conditions

The Seller reserves the right to modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on the Seller's website or other sales channels. By continuing to use the Seller's products or services after any such modifications, you agree to be bound by the revised terms and conditions. By making a purchase from Mothereze Ltd, you acknowledge that you have read, understood, and agree to these terms and conditions. If you have any questions or concerns, please contact us at help@mothereze.com

Disclaimer Policy for Mothereze

Effective Date: [10.4.24] Mothereze ("we", "us", or "our") provides baby slings and related products through our website and other sales channels. The following disclaimer outlines the terms and conditions governing your use of our products and services.

Product Information

While we strive to provide accurate and up-to-date information about our products, we cannot guarantee that all product descriptions, images, pricing, and availability are entirely error-free.

Product colours may vary slightly from what is displayed on our website due to differences in monitor settings and lighting conditions.

Product Safety

Our baby slings are designed and manufactured with safety in mind. However, it is essential to follow all instructions and guidelines provided with the product to ensure safe and proper use. We recommend that you familiarise yourself with the proper positioning and use of the baby sling before carrying your child.

Use of Products

The use of our baby slings is at your own risk. We cannot be held liable for any accidents, injuries, or damages resulting from the improper use, misuse, or negligence in handling our products.It is your responsibility to inspect the baby sling regularly for signs of wear and tear and to discontinue use if any damage is detected.

Limitation of Liability

In no event shall Mothereze, its affiliates, directors, officers, employees, or agents be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use our products.

Our liability is limited to the purchase price of the product.

Third-Party Links

Our website may contain links to third-party websites or resources for your convenience. We do not endorse or control these third-party sites and are not responsible for their content, privacy policies, or practices.Any interactions or transactions with third-party websites are solely between you and the third party.

Changes to Disclaimer

We reserve the right to modify or update this disclaimer at any time without prior notice. Changes will be effective immediately upon posting on our website or other sales channels.

Contact us if you have any questions or concerns about this disclaimer or our products, please contact us at [mothereze@outlook.com].By using our website, purchasing our products, or interacting with our business in any way, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this disclaimer policy.

Privacy Policy for Mothereze

Effective Date: 04.4.24

Mothereze ("we", "us", or "our") is committed to protecting the privacy of our customers ("you" or "your"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website, products, and services.

We collect personal Information:

When you make a purchase or create an account with us, we may collect personal information such as your name, email address, shipping address, phone number, and payment information.

Usage Data: We may collect information about how you interact with our website, including your IP address, browser type, operating system, and browsing activities.

Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. You can adjust your browser settings to refuse cookies, but this may affect your ability to access certain features of our website.

We use your information to process orders: We use your personal information to process and complete your orders, communicate with you about your purchases, and provide customer support.

Marketing Communications: With your consent, we may send you promotional emails about our products, special offers, and news. You can opt-out of receiving marketing communications at any time.

Improve Our Services: We analyse usage data to understand how our website is used and to improve the user experience.

Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes.

Information Sharing and Disclosure third-Party Service Providers: We may share your personal information with third-party service providers who assist us in operating our website, processing payments, or delivering products.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to a successor entity.

Data Security we implement appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your information.

Your Rights you have the right to access, update, or delete your personal information. You may also request that we restrict or object to the processing of your information.If you have any questions or requests regarding your personal information, please contact us using the information provided below.

Children's Privacy

Our products and services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically for any updates.

Contact us if you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at mothereze@outlook.com .By using our website, products, or services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Return policy

**Standard Return Policy for Clothing (UK):**

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy. Please review the following guidelines:

1. **Returns Eligibility:**

   - Items must be returned within 14 days of purchase.

   - Clothing items must be unworn, unwashed, and in their original condition.

2. **Return Process:**

   - To initiate a return, please email us to request a return authorisation.

   - Once authorised, securely package the item(s) and include a copy of the original packing slip or order confirmation.

   - Send the return package using a trackable and insured shipping method to ensure safe delivery. Please not shipping charges are the responsibility of the buyer.

3. **Refund or Exchange:**

   - Upon receiving the returned item(s), we will inspect them to ensure they meet our return criteria.

   - Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item(s).

   - If you prefer an exchange, please specify the desired size or alternative item when contacting us. Exchanges are subject to availability.

4. **Non-Returnable Items:**

   - Personalised items cannot be returned unless faulty or damaged.

5. **Faulty or Damaged Items:**

   - If you receive a faulty or damaged item, please contact us immediately for assistance. We will provide instructions on how to return the item for a replacement or refund.

7. **Final Sale Items:**

   - Items marked as final sale are not eligible for return or exchange unless faulty or damaged.

By shopping with us, you agree to abide by our return policy terms and conditions. If you have any questions or concerns regarding your return, please don't hesitate to contact our customer service team for assistance.

*This return policy does not affect your statutory rights.*

WHAT IS A PREORDER?

A preorder is an order placed for a product that is in production (rather than in stock). The anticipated ship date is noted at the top of the product listing. Your credit card/method of payment will be processed when the order is placed to reserve your item. Once the item becomes available, you'll receive confirmation via email that your order has shipped. Please note: Preorders cannot be shipped until they are available—even if expedited shipping is selected.

Please use the form below to send us an enquiry or to request a refund or exchange.